Terms of Service

Last updated: October 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the website ncrb.nl (“Website”) and any engagement of the services provided by NCRB (“we”, “our”, “us”). By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. About NCRB

NCRB is a private investigation and intelligence firm registered in the Netherlands. Our services are subject to Dutch law and the regulations governing private investigations in the Netherlands, including the Wet particuliere beveiligingsorganisaties en recherchebureaus (Wpbr).

We operate under the oversight of the relevant Dutch regulatory authorities and hold the licence required for the lawful conduct of private investigative activities.

3. Website Use

The content published on this Website is provided for general informational purposes only. While we make every reasonable effort to ensure that the information presented is accurate and up to date, we do not warrant or guarantee that all content on the Website is complete, current, or free from error.

Nothing on this Website constitutes legal advice, professional advice, or a recommendation to take or refrain from taking any specific action.

You agree not to use this Website for any unlawful purpose or in any manner that could damage, disable, overburden, or impair its functionality.

4. Engagement Terms

All investigative and consulting services provided by NCRB are governed by separate written engagement agreements. These engagement agreements will set out the specific terms applicable to your matter, including:

  • The scope of work and specific investigative objectives
  • Deliverables, reporting format, and timelines
  • Fee structure, payment terms, and expense policies
  • Confidentiality obligations and data handling procedures
  • Limitations of liability specific to the engagement

No contract for investigative services exists between you and NCRB until a written engagement agreement has been signed by both parties.

Right of withdrawal (consumer clients)

If you are a consumer and conclude the engagement at a distance (for example by email), you may withdraw within 14 days of its conclusion without giving any reason, by an unambiguous statement to info@ncrb.nl. If you expressly ask us to start within that period, you pay a proportionate part of the agreed fee for work already performed. If the engagement has been fully performed within that period at your express request and you have acknowledged that you lose your right of withdrawal on full performance, the right lapses.

Model withdrawal form
To: NCRB, Noordhoven 19, 6042 NW Roermond, the Netherlands, info@ncrb.nl
I hereby give notice that I withdraw from my contract for the provision of the following service: [service]
Ordered on: [date]
Name of consumer: [name]
Address of consumer: [address]
Signature of consumer (only if this form is notified on paper): [signature]
Date: [date]

5. Confidentiality

Confidentiality is fundamental to our practice. We treat all client information, case details, and communications as strictly confidential. This obligation extends to:

  • The identity of our clients and the existence of engagements
  • All case-related information, evidence, and findings
  • Communications between NCRB and our clients
  • Investigation methodologies and strategies employed on behalf of clients

All NCRB investigators and staff are bound by professional confidentiality obligations.

6. Intellectual Property

All content on this Website, including but not limited to text, design elements, graphics, logos, images, and articles, is the intellectual property of NCRB and is protected by applicable copyright and trademark laws.

Investigation reports and deliverables produced under an engagement agreement become the property of the client upon full payment of all applicable fees.

7. Limitation of Liability

To the maximum extent permitted by applicable law, NCRB’s total liability arising from or in connection with any engagement shall be limited to the total fees actually paid by the client for the specific engagement giving rise to the claim.

NCRB shall not be liable for:

  • Any decisions made or actions taken by the client or third parties based on our findings
  • Indirect, incidental, special, consequential, or punitive damages of any kind
  • Loss of profit, revenue, data, or business opportunities
  • Circumstances beyond our reasonable control, including force majeure events

Nothing in these Terms excludes or limits our liability for fraud, willful misconduct, or any other liability that cannot be excluded under applicable law.

8. Professional Standards

NCRB is committed to maintaining the highest professional and ethical standards. We hold the required licence and operate in accordance with applicable regulatory frameworks, including:

  • Licence POB 1737 under the Private Security Organisations and Investigation Agencies Act (Wpbr)
  • Processing of personal data in accordance with the GDPR and the sector privacy code of conduct
  • Adherence to relevant professional codes of conduct
  • Ongoing professional development and training for all investigative staff

9. Governing Law

These Terms are governed by Dutch law. Disputes with business clients shall be submitted to the Rechtbank Limburg (District Court of Limburg), the Netherlands. If you are a consumer, this choice of court does not apply and you may bring proceedings before the court that has jurisdiction by law; mandatory consumer protection of your country of residence continues to apply.

10. Complaints

If you have a complaint about our services, please use our complaints procedure. You can always bring a dispute before the competent court.

11. Contact

If you have any questions about these Terms of Service, please contact us:

Email: info@ncrb.nl
Phone: +31 (0)85 060 7911

Questions?

If you have any questions about our policies, please contact us.

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